Warranties, Return Policies, and Replacements
If a prosthetic or medical device manufactured by, or for, In-House is found defective, please notify In-House within 90 days of the delivery of the item. The notification can be made by an In-House Provider, the Facility, a patient or a patient’s family member.
In-House will repair or replace the item without charge to the facility, the patient, the patient’s family or third party payor.
30-Day Return Policy
In-House Senior Services will issue a refund for any prosthetic or medical device (eyeglasses) returned for any reason within 30 days (hearing aids 45 days) from the delivery date.
A refund (minus service fee) is issued for any prosthetic or medical device returned in “like new condition” and with all accessories. A 10% restocking fee is assessed for any prosthetic or medical device not returned in “like-new” condition or without all the accessories.
Should a resident, responsible party, or facility representative desire a refund on behalf of a resident, please contact In-House to request a return at 612-243-8999. Please carefully pack the prosthetic or medical device along with any accessories.
Our address for returns is: In-House DME, 6625 Lyndale Avenue South, Suite 300, Richfield, MN 55423.
In-House Senior Services Lab
Once the prosthetic or medical device is received, a refund check will be issued within 30 days.
Disclaimer: ** Hearing aids and audiology equipment may be subject to different terms and conditions than prosthetics or medical devices as mentioned above. For more information, please call 612-243-8999. **