Frequently Asked Questions

In-House does NOT charge any service fees, utilization fees, transportation or house call fees to the facility.

In-House Senior Services contracts with facilities under the facilities’ “Consent to Treat” when applicable. When a new facility starts with In-House, we do a joint mailing to all residents and or POA’s announcing the services available and include a “Patient Consent to Services” form that allows the resident or POA to select the services they would like to utilize. After services have been established, In-House provides enrollment forms for the facility to use in its admission packets. That can then be faxed to In-House upon completion to enroll new admissions for services.

In-House schedules provider visits based on utilization, new admission enrollment, care plan follow-ups, and facility referrals. Podiatry is the most regular service, and at the very least, is scheduled approximately every 62 days.

In-House is a preventative and proactive service provider and recognizes the potential for emergency situations. If an emergency arises, you should call the Customer Care line and the staff will help to triage the situation. If we can, and it is deemed appropriate, In-House will schedule a provider to visit within 2-3 business days. If we are unable to get a provider out, or it is determined that immediate care is needed we may recommend an outside referral to ensure the highest level of care for the resident.

In-House does not ask to have facility staff with exams. Each provider is accompanied by a medical assistant to help with exams. We do ask that the facility assists in getting residents to and from the exam location in the facility.

In-House asks that the facility make a location available for the providers to set up, like an exam room, beauty shop, or private room. Ideally, a quiet location that can be darkened and running water is a plus! We will work with you to determine the best options. We also ask that the facility assists in getting residents to and from the location.

We can schedule visits once every three months. If it is a higher volume bed facility, we can schedule more often to ensure every patient is seen. We conduct comprehensive eye exams and annual diabetic exams as well. Some of our common patient follow-ups or intermediate exams include:

• New Glaucoma Therapeutics = 1 month
• Glaucoma and Wet AMD = 3 months
• Cataracts and Dry AMD = 6 months.

There is only a limited amount of the ocular diseases we diagnose, monitor, and/or treat. Anything that requires an Ophthalmologist for surgery or further treatment we will gladly refer the patient out. 

Billing goes through ALL insurance providers and the cost of a visit is dependent on the patient’s need. There is no charge to the facility and no up-front costs to the patient.

If the patient has a comprehensive exam or any type of follow-up, there is no charge for a cleaning, adjustment, and/or repair.  If the patient does not have an exam scheduled, we bill through insurance and the cost is $55. This is NOT out of pocket.

 A1. A vision screening looks at the initial functionality of the eye and determines to what extent an eye exam is needed. A vision screening will consist of the Optometrist examining both the external and internal parts of the eye to determine whether a full dilated exam would be beneficial. The Medical Assistant will conduct near and distance visual acuities to see where the patient is at with their visual capabilities.

A2. An eye exam is a comprehensive look into the eye. This is done by dilating the pupils and looking at the front and back of the eye to determine if there is a type of degeneration or ocular disease present. They will also be examining the external part of the eye to report any type of dermatitis or lid lesions. Along with that, the optometrist will check to see if there are any changes in the prescription of the patient and fit the patient for new glasses if they choose to go that route.

A prescription is good for two years. However, if there are changes in the prescription, the optometrist will give the patient the option to update their glasses.

Yes, we have 12 pairs for men and 12 pairs for women that are through the preferred and covered brand for insurance companies. These frames are hand-picked by our Ophthalmic team and are subjectively stylish.

The whole process of ordering and receiving glasses takes about 4-6 weeks. Once they arrive at corporate, our Medical Assistant will deliver the glasses to your facility and fit the patients with their new glasses.

We schedule visits based on the need of the facility and will schedule an optometry exam day with as few as 15 patients to consider it a good day, 20 for a great day, and 25 or more to consider it an excellent day. We will schedule visits with less than 15 patients, but as we continue to grow our services, our baseline will be 15.

The exams takes roughly 10-20 minutes based on the needs of the patient. We bring patients to the area in the facility where we are conducting exams at least 15 minutes prior to the start of the exam in order to dilate their eyes.

We have three waiting outside of the exam room before they are seen by the doctor so there is enough time for the dilation to take effect.